Contact us 0844 247 2193
 

Our Blog

 

ITIL Training – do you really need it?

Published on 09.01.2014

What is ITIL?

ITIL stands for the Information Technology Infrastructure Library which is a set of practices for the Information Technology Service Management field. This field focuses a great deal on the alignment of IT services with the specific needs of a business. ITIL has been published in a series of core values that accumulate to five in number. Each volume covers a specific ITSM life cycle stage. ITIL is found at the basis of the International Service Management Standard for IT service management despite the variations between the two major existing framework styles.

In general, ITIL will describe process, procedures, as well as tasks and checklists which are not particularly organised in any type of strategy. These are meant to deliver value while maintaining a minimum level of competency. It allows for an organisation to better establish a baseline from which to plan, implement and measure which is utilised in the demonstration of compliance and the measurement for improvement.

What is the history of ITIL?

The government of the United Kingdom created this program through their Central Computer and Telecommunications Agency which is also referred to as CCTA. They completed this task during the 1980s and developed a set of specific suggestions. The UK’s government recognised that without the standard practices, these government agencies and certain private sector contracts had started totally independent of the creation of their own IT management practices.

Concepts of ITIL originated simply as a collection of texts or books with each spanning the subject of certain practices within IT service management. It was intended to be built upon a foundation of process model based viewing to control and manage operations. After the initial publication in the late 1980s, the collection of texts grew swiftly to around 30 volumes.

What are the most common reasons one would want to take ITIL Training?

There are quite a few common purposes that people may have for taking ITIL Training. Some of these include service catalogue management careers and service level management careers. The first type of management maintains and produces Service Catalogue and it ensures students that it consists of adequate details, dependencies and interfaces of all of the services made available to customers. This can include ordering and requesting processes, prices, deliverables, and even contract points.

On the other hand, service level management provides for the continual identification along with monitoring and review of various levels of IT services that have been specified in the Service Level Agreements or SLAs. Two other popular reasons for taking ITIL Training happen to be availability management and capacity management. The targets of availability management allow the sustainability of organisations in the IT service availability aspect which is to support the business at a reasonable price. The other option of capacity management effectively supports the optimal and most cost effective provisions of IT services.

 

Find us in Facebook